MOHIT HANDICRAFTS PRIVACY POLICY

This Privacy Policy outlines the practices of Mohit Handicrafts regarding the collection, use, and disclosure of personal data. Please carefully review this document before providing any personal information to us.

GENERAL INFORMATION

    1. 1. ABOUT THE PRIVACY POLICY
      1. 1.1 About the Privacy Policy. This Privacy Policy governs the processing of personal data collected from individuals (“you” and “your”) through the Mohit Handicrafts website, https://mohithandicrafts.com, and related services (collectively, the “Website”). This policy does not extend to third-party websites, applications, software, products, or services linked from or integrated with the Website.
      2. 1.2 Owner of the Website. Mohit Handicrafts operates and owns the Website, with its registered business address at M/S Mohit Handicrafts, Plot No. G-12/2, Street No.4, Brahmpuri, Shadhara, Delhi, India. Throughout this policy, “we,” “us,” and “our” refer to Mohit Handicrafts.
      3. 1.3 Our Role as a Data Controller. We act as a data controller in compliance with applicable data protection laws, including the Indian Data Protection Bill 2023.
      4. 1.4 Your Consent. Before submitting personal data through the Website, read this Privacy Policy available on the Website to understand the legal bases for handling your data. We may seek your consent for specific data processing activities if required by applicable law.
      5. 1.5 Children. The Website is not directed at children, and we do not intentionally collect personal data from them. If a parent or guardian becomes aware of a child providing personal data, please contact us for immediate data removal.
      6. 1.6 Term and Amendments. This Privacy Policy is effective as of the stated date and remains valid until terminated or updated. Amendments may occur to address changes in laws, regulations, or industry standards. Users are encouraged to review the policy periodically.
    1. 2. WHAT PERSONAL DATA DO WE COLLECT AND FOR WHAT PURPOSES DO WE USE IT?
      1. 2.1 Sources of Personal Data. We collect personal data from the following sources:
        1. Directly from you during account registration or communication;
        2. Directly or indirectly through your Website activity;
        3. From third parties with the lawful basis for disclosure.
      2. 2.2 Types and Purposes of Personal Data. We adhere to data minimization principles, collecting only necessary data for specific purposes, including:
        1. User account registration: location, customer details, company information;
        2. Orders: delivery details and provided information;
        3. Inquiries: contact information and message content;
        4. Payments: payment details processed by third-party processors;
        5. IP Address and Cookies: for analytics, security, and website customization;
        6. Forms: relevant data for form completion.
      3. 2.3 Sensitive Data. We do not collect sensitive data unless voluntarily provided by you.
      4. 2.4 Refusal to Provide Personal Data. Refusal may impact service provision. Contact us if the data collected seems excessive.
    1. 3. WHAT TECHNICAL (NON-PERSONAL) DATA DO WE COLLECT?
      1. 3.1 Log Files and Analytics Data. We collect non-personal data through Google Analytics, analyzing Website use without identifying individuals.
      2. 3.2 Your Feedback. Records of communications may include questions, complaints, recommendations, or compliments, with unnecessary personal data removed.
      3. 3.3 Purposes of Technical Data. We use technical data for analytics, website improvement, bug prevention, and customization.
      4. 3.4 Aggregated and De-identified Data. Aggregated data is treated as personal if identifiable. De-identified data is used for business purposes.
    1. 4. HOW DO WE COMMUNICATE WITH YOU?
      1. 4.1 Newsletters. We may send newsletters with your consent, subscription, or related to services/products used.
      2. 4.2 Opting-out. Opt-out options are provided in newsletters or user account settings.
      3. 4.3 Tracking Pixels. Newsletters may contain tracking pixels for campaign analysis, aligning with legitimate business interests.
      4. 4.4 Service-related Notices. Important service-related messages are sent as needed without prior consent.
    1. 5. HOW LONG DO WE KEEP YOUR PERSONAL DATA?
      1. 5.1 Retention of Personal Data. Personal data is stored as long as necessary for specified purposes or until user deletion requests.
      2. 5.2 Retention of Technical Data. Non-personal data is retained as needed for analytics, legal compliance, and business interests.
      3. 5.3 Retention as Required by Law. Personal data may be kept for legal obligations, following applicable laws.
    1. 6. HOW DO WE SHARE AND DISCLOSE YOUR DATA?
      1. 6.1 Disclosure to Data Processors. Personal data may be disclosed to data processors for purposes like website operation, product delivery, or legitimate business interests.
      2. 6.2 List of Data Processors. Data processors include Amazon Web Services, MailChimp, Google Analytics, shipping and payment service providers, live chat software providers, and independent contractors.
      3. 6.3 Disclosure of Technical Data. Technical data may be disclosed for business, research, website improvement, or legal purposes.
      4. 6.4 Legal Requests. Information may be disclosed to public authorities if required for public interest objectives.
      5. 6.5 Successors. In the event of a sale, personal data may be provided to a successor entity, with notice to affected individuals.
      6. 6.6 Selling Personal Data. We do not sell personal data directly. Transparency and control are provided for personal data used in advertising.
      7. 6.7 International Transfers. Some data processors are located outside the user’s country, ensuring an adequate level of protection or through data processing agreements.
    1. 7. HOW DO WE PROTECT YOUR PERSONAL DATA?
      1. 7.1 Security Measures. Organizational and technical security measures include access control, secure networks, SSL protocol, encryption, strong passwords, anonymization, and careful data processor selection.
      2. 7.2 Security Breaches. While efforts are made to protect data, we cannot be liable for circumstances beyond reasonable control. Mitigation measures will be taken in case of a security breach.
    1. 8. WHAT RIGHTS DO YOU HAVE WITH REGARD TO YOUR PERSONAL DATA?
      1. 8.1 List of Rights. Users have rights including access, rectification, erasure, restriction, data portability, objection, withdrawal of consent, and complaint submission.
      2. 8.2 Exercising Rights. Contact us via email or post to exercise your rights. Verification may be required.
      3. 8.3 Complaints. Initial complaints should be directed to us. Unsatisfied users may lodge a complaint with their local data protection authority.
      4. 8.3 Non-discrimination. Exercising rights will not result in discriminatory practices.
    1. 9. OUR CONTACT DETAILS
      1. For inquiries about this Privacy Policy or data protection practices, please contact us using the following details:
      2. India (Global) Email: info@mohithandicrafts.com
      3. Postal Address: M/S Mohit Handicrafts, Plot No. G-12/2, Street No.4, Brahmpuri, Shadhara, Delhi, India