1. General Information

This Privacy Policy explains how Mohit Handicrafts (“we”, “our”, “us”) collects, uses, stores and protects personal data obtained through our website, communications, and business interactions.

1.1 Legal compliance

We follow applicable data protection laws, including the Information Technology Act, 2000 and SPDI Rules (India), the EU General Data Protection Regulation (GDPR), and the UK Data Protection Act 2018, where applicable.

1.2 Scope

This policy applies to all natural persons who interact with us via our website, email, phone, or other channels for business or support purposes.

1.3 Consent

By providing personal data you consent to its processing in accordance with this policy. Where law requires, we will obtain explicit consent for specific processing operations (for example, marketing to EU residents).

2. What Personal Data We Collect and Why

2.1 Data you give us

We collect information you provide directly, for example when you inquire, register, place orders, or contact support. This may include:

• Full name, company name, job title
• Contact details – email, phone number, postal address
• Order details, product specifications and preferences
• Payment-related information – note: payment data is processed by third-party payment processors
• Communications and support records (email, chat transcripts)

2.2 Why we collect it

Primary purposes include processing quotations and orders, shipping and customs, customer support, legal compliance, and where permitted, marketing communications.

2.3 Legal bases for processing

Depending on the context, we rely on:

• Performance of a contract
• Legitimate business interests (e.g., order processing, fraud prevention)
• Compliance with legal obligations
• Consent (for marketing and non-essential cookies)

3. Technical (Non-Personal) Data

We automatically collect technical or non-personal data to operate and improve our website. This includes IP addresses, browser and device information, visited pages and session metrics.

We use cookies and analytics services (for example Google Analytics). You can manage cookies via your browser or opt-out where applicable. See our Cookie Policy for details.

4. Communication and Marketing

4.1 Service communications

We will contact you to confirm orders, send invoices, provide shipping updates, or respond to support requests. These messages are necessary for contract performance and cannot be unsubscribed from.

4.2 Marketing

We may send product updates and catalogs where you have opted in, or where you are an existing client and messages are relevant to services you received. You may unsubscribe at any time using the link in our emails or by contacting info@mohithandicraft.com.

4.3 Tracking pixels

Newsletters may include tracking pixels to measure opens and clicks. This helps us improve messaging and measure campaign performance.

5. Data Retention

We retain personal data only as long as necessary for the purposes set out in this policy, or longer when required by law (for example, taxation and export records). Typical retention periods include:

• Order and transaction records: up to 7 years or as required by local law
• Marketing data: until you unsubscribe or withdraw consent
• Support and correspondence: retained based on business need and legal obligations

6. Data Sharing and Disclosure

We do not sell personal data. We may share data with:

• Service providers and processors (hosting, payments, analytics, shipping)
• Customs, freight forwarders and carriers for shipment fulfilment
• Regulatory or law enforcement authorities when required by law
• Successor entities in the event of a sale or reorganization

All processors are contractually required to provide adequate protection for personal data.

7. Data Security

We implement reasonable administrative, technical and physical safeguards to protect personal data, including SSL, restricted access controls, and secure hosting. While we strive to protect data, no system is completely secure. In case of a data breach, we will follow applicable notification requirements.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and obtain a copy of your data
• Rectify inaccurate information
• Request deletion (right to be forgotten)
• Restrict or object to processing
• Withdraw consent for marketing
• Request data portability
• Lodge a complaint with a supervisory authority

To exercise any right, contact us at info@mohithandicraft.com. We will respond within 30 business days or as required by local law.

9. International Data Transfers

As a global exporter, personal data may be transferred to countries outside your jurisdiction. We ensure such transfers meet legal safeguards – for example, standard contractual clauses, processor agreements, or assessments of adequate protection.

10. Policy Updates

We may update this Privacy Policy to reflect legal or operational changes. We will post the updated policy on our website with a revised effective date. For significant changes affecting your rights, we will notify you directly when required.

11. Contact Information